Privacy Policy
Last Updated: August 31, 2025
HTSResolve, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform (the “Service”).
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Service includes:
Personal Data
Personally identifiable information, such as your full name, business email address, and password, that you voluntarily give to us when you register for an account. We do not store your plain-text password; it is securely hashed before being stored.
Professional Data
When you register, you certify your status as a U.S. Licensed Customs Broker, Freight Forwarder, or Importer of Record. We store this certification status in connection with your account.
Usage Data
Information our servers automatically collect when you access the Service, such as the product descriptions you analyze and the features you use. This data is used in an aggregated and anonymized form to improve the functionality and accuracy of our Service.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:
- Create and manage your account.
- Provide customer support and respond to your inquiries.
- Monitor and analyze usage and trends to improve your experience with the Service.
- Communicate with you regarding your account, trial status, or subscription.
- Ensure the security of our platform and enforce our Terms of Service.
3. Disclosure of Your Information
We do not sell, trade, rent, or otherwise transfer your personally identifiable information to outside parties. We may share information we have collected about you in certain situations:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data storage, web hosting, and analytics (such as Firebase by Google). These third parties are obligated to protect your information.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. We utilize industry-standard services like Firebase for authentication and database management, which employ robust security practices. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
6. Your Rights
You have the right to review, change, or terminate your account at any time. If you wish to terminate your account, please contact us. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service, and/or comply with legal requirements.
7. Policy for Children
We do not knowingly solicit information from or market to children under the age of 18. Our services are intended for trade professionals. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: cs@htsresolve.com.